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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design order capture and order fulfillment flows
B) Design a contract creation and contract renewal flows
C) Design opportunity management flows and convert the opportunity to quote.
D) Design a quoting flow to negotiate price and discount approval process.

2. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D) Create Apex class and hook code to calculate the price and add as a step within the pricing plan

3. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
B) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

4. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Digital Commerce API
B) Digital commerce SDK
C) Cart Based API using Omni Out
D) Custom API via lightening Out

5. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C) Do not migrate legacy assets and leverage external objects within salesforce to access them
D) Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Solutions: