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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 2: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 3: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 4: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 5: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 6: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
A) A Path targeted at Account
B) An Action Plan targeted at Account
C) An Action Plan Template targeted at Account
D) A Support Process targeted at Account
2. A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
A) Add an Aggregate Group to the end of the Expression Set
B) Add a Lightning Component to query and Aggregate the total value of all permits
C) Add an Aggregate step to the group and add the SUM function
D) Provide Permission Sets to users for the Expression Set and Lightning Component
3. A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?
A) Require reviewers to update a custom "Days Open" field manually
B) Create a Chatter group for overdue applications
C) Export application data to spreadsheets every morning
D) Create a report filtered for overdue records and display it on a dashboard
4. A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
A) Community Response for Public Sector
B) Emergency Response for Public Sector
C) Volunteer Management for Community
D) Public Sector for Community
5. A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?
A) Create a Decision Matrix using BRE
B) Create an Expression Set using BRE
C) Create an Application Form using Web-to-Case
D) Create an Application Form using OmniScript Designer
E) Create an Application Form using Web-to-Lead
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,B,D |



