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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Operating system and firmware updates
B) Protection from manufacturer defects
C) Multiple response time options to meet customer needs
D) Mandatory customer self-repair (offshore)

3. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?

A) The Value Management Office tool at ecosystems.US
B) HP presentation materials at HP Sales Central
C) Al-based insights on the customer's industry available from HP TechPulse
D) A virtual reality (VR) environmental demo

4. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?

A) HP Active Care
B) HP Device Recovery Service
C) HP Wolf Protect and Trace
D) HP Next-Business Day Service

Solutions: