[Apr 22, 2024] HP HP2-I47 Real Exam Questions and Answers FREE
Pass HP HP2-I47 Exam Info and Free Practice Test
NEW QUESTION # 16
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Mandatory customer self-repair (offshore)
- B. Operating system and firmware updates
- C. Multiple response time options to meet customer needs
- D. Protection from manufacturer defects
Answer: B,C
Explanation:
Explanation
The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:
Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support.
Customers can also choose from different service levels, such as standard or premium1.
Other features of HP Fix Services are:
Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.
NEW QUESTION # 17
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- D. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
Answer: D
Explanation:
Explanation
The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.
NEW QUESTION # 18
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. How distributed is your workforce?
- C. Would you consider a lease-to-own solution?
- D. Do you require security features such as hardware or BIOS protection?
Answer: B,D
Explanation:
Explanation
The correct answers are B and C. How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?
These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.
By asking how distributed the customer's workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.
By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.
The other options are incorrect because:
Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services.
This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
[HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP Official Site] : [HP Financial Services | HP Official Site]
NEW QUESTION # 19
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. A virtual reality (VR) environmental demo
- B. The Value Management Office tool at ecosystems.US
- C. HP presentation materials at HP Sales Central
- D. Al-based insights on the customer's industry available from HP TechPulse
Answer: B
Explanation:
Explanation
The best tool that the Partner can use to create a business case for this customer is D. The Value Management Office tool at ecosystems.US.
The Value Management Office (VMO) tool is a web-based platform that helps HP Partners and customers collaborate on the value of HP Lifecycle Services. It allows Partners to create customized proposals based on different scenarios, variables, and assumptions, and show the customer the expected return on investment (ROI), total cost of ownership (TCO), and other value metrics12.
By using the VMO tool, the Partner can benefit from:
Faster and easier proposal creation with pre-built templates, calculators, and data sources12.
Higher win rates and deal sizes with compelling value propositions and differentiation12.
Improved customer satisfaction and loyalty with transparent and interactive value communication12.
If the Partner is interested in learning more about the VMO tool, they can visit the Ecosystems website1 or contact an Ecosystems representative for more details. They can also watch a short video about the VMO tool and how it works3.
1: Ecosystems Revenue Operating System (OS) 2: Ecosystems Software Reviews, Demo & Pricing - 2023 3:
The VMO: Ecosystems' Value Management Office - YouTube
NEW QUESTION # 20
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Deinstallation Services
- C. HP Active Care
- D. HP Wolf Protect and Trace
- E. HP Defective Media Retention
Answer: C,D
Explanation:
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
NEW QUESTION # 21
Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
- A. HP Set Up Services
- B. HP Renew Services
- C. HP Collaborate Services
- D. HP Post Warranty Services
- E. HP Device Media Retention
- F. HP Fix Services
Answer: A,B,F
Explanation:
Explanation
The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example:
HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1.
HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2.
HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3.
Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.
NEW QUESTION # 22
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. All Partners can resell HP Lifecycle Services as transactional upfront payments
- B. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- C. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- D. All Partners can sell HP Lifecycle Services contractually.
- E. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
Answer: A,E
Explanation:
Explanation
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
HP Support Services | HP Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4:
HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP Official Site] : [HP Managed Print Services
| HP Official Site]
NEW QUESTION # 23
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- B. Delivery of the hardware must be scheduled within 30 days after the service is sold
- C. The Partner must complete the registration process by using the hyperlink sent in an email
- D. Registration must be performed within 10 days from the day the service is sold
Answer: A
Explanation:
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
NEW QUESTION # 24
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Answer:
Explanation:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
NEW QUESTION # 25
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
- B. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
- C. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- D. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
Answer: A
Explanation:
Explanation
The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer's specifications right at the factory, deliver them to the employee's homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.
NEW QUESTION # 26
A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
- A. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
- B. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
- C. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
- D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
Answer: D
Explanation:
Explanation
The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.
If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.
NEW QUESTION # 27
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- D. Work with an HP distributor and use the program available exclusively to distributors
Answer: A
Explanation:
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
NEW QUESTION # 28
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
- B. HP Wolf Pro Security can be attached to the deal.
- C. HP Proactive Security includes services to implement and manage configuration policies.
- D. HP Manageability Services help with consistent, scalable, and secure software deployment.
Answer: C
Explanation:
Explanation
The correct answer is B. HP Proactive Security includes services to implement and manage configuration policies.
HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption. These services are delivered by certified security experts who act as an extension of the customer's IT team12.
HP Wolf Pro Security is a software suite that provides application isolation and deep learning endpoint protection for Windows 10 PCs. It is not a service and does not include any configuration policy management features3.
HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform. They do not focus on security specifically, but rather on device health, performance, and optimization4.
HP Client Security Manager is a software application that allows users to manage the security features of their HP devices, such as fingerprint reader, facial recognition, password manager, drive encryption, and device access manager. It is not compatible with non-HP devices and does not provide any services to implement or manage configuration policies5.
1: HP Wolf Security Services 2: HP Advances PC Security with Cutting Edge Innovations 3: HP Wolf Pro Security | HP United Kingdom 4: HP Manageability Services | HP Official Site 5: HP Business PCs - HP Client Security Manager and Windows 11 compatibility | HP Customer Support
NEW QUESTION # 29
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