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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Offsite repair, pick and return change
C) Accidental damage protection
D) Onsite repair

2. Which service is part of data and hardware protection?

A) Printer installation
B) Maintenance kit
C) Defective media retention
D) Onsite repair

3. Which service offers faulty hardware repair at a designated HP repair center?

A) Offsite repair
B) Designated repair center exchange
C) Travel repair
D) Onsite repair

4. When is the best time to offer HP Contractual Services?

A) Anytime during the hardware lifecycle
B) At the time of the new hardware purchase
C) 10 days after the expiration of the HP base warranty
D) Upon renewal of the existing services agreement

5. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) PC Tracking and Recovery
C) Asset Tagging
D) Offsite Repairs

Solutions: