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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Personal Systems Services Offerings | 35% | - Installation, configuration and deployment services - Warranty and support services portfolio - Proactive and managed services - Asset lifecycle and recovery services |
| Topic 2: Industry Trends and Customer Requirements | 20% | - Current trends in personal systems and services - Identifying and analyzing customer business and technical needs |
| Topic 3: Selling and Positioning HP Services | 30% | - Value proposition and differentiators of HP services - Matching services to customer requirements - Quoting, pricing and contract basics |
| Topic 4: Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which statement is true about the current market trends?
A) Onsite workplaces are becoming obsolete.
B) The workforce has increasing expectations for productivity.
C) IT wants greater flexibility to purchase the latest technologies.
D) Professional and personal lives are becoming more separate.
2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?
A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
3. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
A) HP Support Center
B) HP Sales Central
C) HP Cirrus
D) HP Cross Sell Solution
4. Why is it important to register HP Services?
A) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
B) Registering HP Services is required to set up automatic renewal of services.
C) Registering HP Services entitles the customers to valuable rebates.
D) It is less expensive to replace registered HP devices than devices that are not registered.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A |
