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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 2: HP Care Pack and Support Services | - Service offerings
|
| Topic 3: Printing Technologies | - Core printing technologies
|
| Topic 4: Security and Compliance | - Print security solutions
|
| Topic 5: Basic Troubleshooting | - Common printing issues
|
| Topic 6: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 7: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Topic 8: Workflow and Productivity Solutions | - Business productivity features
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is a proven advantage of using color when advertising by mail?
A) People are willing to buy anything if color is used.
B) People are far more likely to pick up and respond to a piece of color mail.
C) Color is the cheapest form of printing.
D) Color printers can create stamps for mailings.
2. What are accurate descriptions of a first impression in business? (Select two.)
A) made in the first 5 to 30 seconds
B) easy to change
C) based upon detailed information
D) always positive
E) difficult to change
3. Which HP management tools make HP products easier to set up, use, and manage? (Select two.)
A) HP Easy Printer Care
B) Total Cost of Ownership calculator
C) HP ImageREt technology
D) HP Jetdirect networking
E) balanced deployment
4. Which HP products include the embedded scan to SharePoint feature?
A) HP mobile scanners
B) HP document capture workstations
C) HP LaserJet Pro series MFPs
D) HP Business notebooks
5. What is an effective way of choosing HP imaging and printing products for a customer?
A) Offer free training when selling HP imaging and printing devices.
B) Match product features to the customer's needs to improve the way they work.
C) Sell products that offer the most functionality to fit within the customer's budget.
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: A,E | Question # 4 Answer: C | Question # 5 Answer: B |
