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GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor - ISO2018LA dump torrent

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ISO2018LA Guide Torrent
  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor

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GAQM ISO2018LA Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamentals of ISO/IEC 20000-1:201820%- Relationship with other standards (ISO 19011, ISO 9001, ITIL)
- Concepts and scope of service management systems (SMS)
- Structure and key terms of ISO/IEC 20000-1:2018
Topic 2: Conducting the ISO/IEC 20000 Audit25%- Audit planning and preparation
- Identifying nonconformities and observations
- Follow-up on corrective actions
- On-site audit activities, evidence gathering
- Audit reporting and conclusion
Topic 3: SMS Requirements35%- Leadership and commitment
- Planning and risk management
- Operation and service delivery processes
- Performance evaluation: monitoring, internal audit, management review
- Continual improvement
- Support: resources, competence, documentation
- Context of the organization
Topic 4: Auditing Principles & ISO 19011 Guidelines20%- Audit program management
- Roles and responsibilities of lead auditor and audit team
- Audit principles, independence, evidence-based approach

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