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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 2: Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Topic 3: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Topic 4: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 5: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 6: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?
A) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
B) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
C) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
D) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
2. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A) Field History Tracking
B) Setup Audit Trail
C) Salesforce Shield
D) Classic Encryption
3. Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
A) The Customer Account Portal template.
B) Public Sector Solution Template
C) There is no pre-configured template.
D) The Licenses and Permits template.
4. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?
A) Engage, Apply, Plan, Review, Award, Manage and Close Out
B) Plan, Engage, Apply, Review, Award, Manage and Close Out
C) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
D) Plan, Apply, Engage, Review, Award, Manage and Close Out
5. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?
A) Event Monitoring
B) Field tracking services
C) Roll Up libraries
D) OmniStudio Tracking Service
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |



