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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
B) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
C) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
D) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

2. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Use the integration procedure to manage the various task that technician need to undertake
C) Use data raptor to assist with integration and introduce several manual task into the flow.
D) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

3. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B) Ensure platform events mode is enabled
C) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
D) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

4. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
B) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

5. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B) Leverage the CPQ cart for all cases minimize the implementation effort
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Solutions: