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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) HP Services offerings within the Deploy stage
B) Defective Media Retention
C) HP base warranty
D) Offsite Repair

2. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps you quickly identify eligible Care Packs for an HP hardware product.
C) It helps customers find discounts on hardware they plan to purchase.
D) It enables you to view recommended Care Packs and supporting information.

3. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) optimize the customer's IT resources with expert deployment
B) get expert supervision while the IT team installs the new devices to ensure it is done correctly
C) provide customers with return packaging in case they decide to exchange products
D) get installation training to help the customer stay involved in each step of the process
E) achieve global consistency in the installation and setup of devices

4. What does the HP Partner First Portal allow partners to do? (Select two.)

A) check warranty coverage
B) create a quote
C) access business selling tools, training, and other resources such as HP Sales Central
D) register and track services
E) access information about HP hardware & services

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