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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Discovery of corrective software packages
C) Automatic Deployment
D) Hardware Management

2. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) Username and password in your internal message notice.
B) SAP Notes that have not been tested yet.
C) All relevant information you have gathered.
D) The steps which you performed to reproduce the issue.

3. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) One system can be a child to multiple installations.
B) A system corresponds to production, test AND development environment.
C) A system corresponds to either production, test OR development environment.
D) A system is identified using a system ID.

4. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The customer was contacted within the Service Level Agreement (SLA).
C) A workaround has been provided to the customer.
D) The incident was acknowledged by its processor.

5. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) A user community
C) Software to monitor SAP systems
D) A tailored and role-based user environment

Solutions: