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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Discovery of corrective software packages
C) Automatic Deployment
D) Hardware Management

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Transaction INCMAN
C) Incident Management Work Center
D) Business Process Monitoring Work Center

3. Which of the following options is included only in SAP Enterprise Support?

A) Dedicated contact point for the partner
B) Message solving
C) Technical Quality Check
D) 24*7 support for Very High messages

4. What types of remote connections to customer's systems are available? (Choose two)

A) R/3 Support
B) Webex
C) NetMeeting
D) Netviewer

5. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
B) You cannot deny the customer's request as the customer is always right.
C) Update the customer regularly to let them know you need more time to investigate the issue.
D) Avoid the message for as long as possible eventually the customer will not want you to take any action.

Solutions: