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SAP C-TCRM20-72 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP CRM Master Data | 12% | - Products and pricing - Territory management - Business partners - Organizational management |
| SAP CRM Business Scenarios | 8-12% | - Sales processes - Service processes - Marketing processes |
| CRM User Interface | 12% | - WebClient UI navigation - Personalization and role configuration - UI components and views |
| SAP CRM Basic Functions | 12% | - Partner processing - Action management - Status management - Text determination |
| SAP CRM Interaction Channels | 12% | - Mobile and E-commerce channels - WebClient UI - Interaction Center |
| SAP CRM Technology and Integration | 12% | - Enhancement framework - CRM architecture - Integration with SAP ERP - Middleware and data exchange |
| SAP CRM Transactional Processing | 8-12% | - Service request and contract management - Quotation and order processing - Lead and opportunity management |
| CRM Middleware | 8-12% | - Adapter framework - Administration and monitoring - Data replication and synchronization |
Common Questions About SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 and GuideTorrent
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 blueprint breaks down into these main domains:
- SAP CRM Master Data (12%)
- SAP CRM Business Scenarios (8-12%)
- SAP CRM Interaction Channels (12%)
Additional domains follow in the official outline, and our question bank covers every one of them.
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Based on the latest exam information, the C-TCRM20-72 exam contains 80 questions and gives you 180 minutes minutes to complete them. Practicing under the same time limit in our PC or online version is a good way to assess your pace before the real thing.
SAP lists the following prerequisites for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2: No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2.
You can verify the details on the official certification page.
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SAP suggests the following official training options:
These courses pair well with hands-on question practice if you want a structured path through the material.
Because it was built for people with little time to spare. The bank covers the important knowledge points of the current SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 blueprint with expert-verified answers, and you study in the format that fits you: a printable PDF you can mark up with a pen, or PC and online versions that simulate the real exam interactively and let you assess your pace. A free demo lets you confirm the quality before you buy, and every purchase includes 365 days of free updates plus a 50% renewal discount afterward.
The current passing score for the C-TCRM20-72 exam is 63%, and the exam fee is Approx. USD 500 (varies by region and subscription type). Fees and cut scores are set by SAP, so confirm the latest figures on the official page before you register.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
What can you do in the SAP CRM Web Channel?
Note: There are 2 correct answers to this question.
- A. Create orders with reference to a marketing campaign.
- B. Configure products using the Internet pricing and configurator (IPC).
- C. Create billing plans.
- D. Create opportunities.
Correct Answer: A,B π³οΈ
Which of the following are possible influencing factors used in Customizing for item category determination?
Note: There are 3 correct answers to this question.
- A. Transaction type
- B. Org. data profile
- C. Item category usage
- D. Customer/material info record
- E. Item category group
Correct Answer: A,C,E π³οΈ
Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.
- A. Enhancements delivered with EHP1 are part of the new software.
- B. "Core" business functions are automatically activated after the technical upgrade.
- C. Test catalogs for the business functions are included.
- D. Enhancement package installation replaces Support Package installation.
Correct Answer: A,C π³οΈ
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What is the advantage of the SAP enhancement package concept?
- A. When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.
- B. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.
- C. You can selectively activate business functions to use specific functions or processes.
- D. When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.
Correct Answer: C π³οΈ
What tasks does an Interaction Center agent typically perform? Note: There are 3 correct answers to this question.
- A. Answers questions on invoice amounts using the knowledge search.
- B. Qualifies a lead using a survey.
- C. Provides a solution to customer requests using the knowledge search.
- D. Runs a marketing campaign.
- E. Searches for an e-mail using the Interaction Center inbox.
Correct Answer: B,C,E π³οΈ
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