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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Field Service and Dispatch | - Field service operations
|
| Reporting and Analytics | - Service analytics
|
| Service Request Management | - Customer interaction handling
|
| Knowledge Management | - Knowledge articles
|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) Users have not been given the "Knowledge Analyst" role.
C) The User Group selected for authoring articles has been set to 'External".
D) The Base Locale for the articles has not been enabled in the correct language.
2. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
A) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust permissions on all customer's profiles.
D) Adjust the inbound message filters.
3. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Modify the original base locales of the articles to match the target language.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
4. Select three correct limits and restrictions when importing data from a file.
A) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C) By default, the import starts immediately after it is activated.
D) Both create and update operations are available for imported records.
E) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
5. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
A) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B,C,D | Question # 5 Answer: B |



