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Apple Macintosh Service Certification Sample Questions:

1. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) SMC firmware must always match on both boards.
B) Three internal buttons must be pressed in order to reset both SMCs.
C) It is required to remove the memory riser card in order to reset the SM
D) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.

2. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke assembly
B) Outer plastic housing
C) Front of CRT display
D) Flyback transformer
E) High voltage cable
F) Anode aperture

3. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

A) EMI clips
B) Large heat sink
C) Battery connector
D) Video card

4. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You want to verify product functionality after a repair.
B) Your customer wants to run diagnostics on his Mac Pro.
C) You want to check a Mac for accidental damage.
D) You need to verify that all installed applications have been updated.

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) What version of Keynote are you using?
B) Can you open any files?
C) Can you open other Keynote files?
D) Is your Mac connected to a network?

Solutions: