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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Praxis wird am ehesten künstliche Intelligenz, robotergestützte Prozessautomatisierung und Chatbots nutzen?

A) Kontinuierliche Verbesserung
B) Vorfallmanagement
C) Problemmanagement
D) Servicedesk

2. Was gehört zur Leistungserbringung?

A) Die Gruppierung eines oder mehrerer Dienste basierend auf einem oder mehreren Produkten
B) Die Verwaltung der Ressourcen, die für die Bereitstellung des Dienstes konfiguriert sind
C) Die gemeinsamen Aktivitäten zur Sicherstellung einer kontinuierlichen gemeinsamen Wertschöpfung
D) Die Verwaltung der Ressourcen, die zur Nutzung des Dienstes erforderlich sind

3. Was sind die drei Phasen des „Problemmanagements“?

A) Problemidentifikation, Problemkontrolle, Fehlerkontrolle
B) Problemanalyse, Fehleridentifizierung, Vorfalllösung
C) Problemprotokollierung, Problemklassifizierung, Problemlösung
D) Vorfallmanagement, Problemmanagement, Änderungskontrolle

4. Was beschreibt eine „Änderungsbehörde“?

A) Ein Tool, das bei der Planung von Änderungen hilft
B) Eine Person, die eine Änderung genehmigt
C) Ein Modell, mit dem bestimmt wird, wer eine Änderung bewertet
D) Eine Möglichkeit, die menschlichen Aspekte des Wandels zu bewältigen

5. Was beinhaltet Governance als Bestandteil?

A) Die Leitprinzipien
B) Praktiken
C) Das Service-Wertesystem
D) Die Service-Wertschöpfungskette

Solutions: