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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user has installed a new USB port replicator for use with their notebook PC. When the
replicator monitor port is connected to a monitor, the monitor will only display at its lowest resolution. Which of the following is the MOST likely cause of this issue?

A) The monitor self-adjustment control must be configured.
B) The monitor is failing and needs to be checked by a technician.
C) The drivers for the port replicator may not be current.
D) The notebook BIOS is not current and must be updated.

2. A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right-clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?

A) Open up the command prompt and type SFC /SCANNOW
B) Open Task Manager and stop all running SERVICES processes
C) Open a command prompt and type REGSVR32 SYSMAIN.DLL - U
D) Open up MSCONFIG and remove the application from the start-up tab

3. A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?

A) Reboot the computer.
B) Stop and start the printer.
C) Check the printer connection.
D) Clear the print queue.

4. When using an optical mouse connected via USB on a laptop and experiencing strange cursor movement, which of the following is MOST likely to be the cause? (Select TWO).

A) There is contact with the touchpad
B) The laptop is using a capacitive touchscreen
C) The mouse is failing and should be replaced
D) The surface is interfering with the optical sensor
E) The mouse drivers need to updated

5. A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?

A) The laptop is not close enough to the router.
B) The router is broadcasting in Mixed Mode.
C) The router should be set to "G-Only".
D) The laptop needs a dedicated access point.

Solutions: