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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Pop-up coupons
B) Agent voicemail recordings
C) Predictive outcome scores
D) Promotional banners

2. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) AI-driven outcome prediction
B) Intelligent agent selection
C) Sentiment-based agent scheduling
D) Predictive web tracking

3. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) Predictive Router Agent
B) GPE tracking snippet (JavaScript)
C) SIP trunk
D) WebRTC gateway

4. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Track agent idle time
B) Trigger real-time messages
C) Group visitors based on behavior
D) Limit bot escalation

5. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

Solutions: