Topics of Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam
Candidates must know the exam topics before they start preparation. Because it will really help them to hit the core. Our Avaya Aura Maintenance 3316x exam dumps will include the following topics: 1. Dialing Plans
- Validate that the system programming meets the customer requirements.
- Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
- Given customer requirements, determine techniques, features and services that restrict user access to system resources.
- Determine the appropriate procedures to communicate with the system using the CLI or - Element Manager via System Manager/UCM.
- Prepare the System for IP Peer Networking.
- Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
- Identify the prompts and responses required to provision network signaling.
- Given a network diagram and dialing plan, determine the location codes to be used in the network.
- Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
- Identify the attributes of the Zone Based Dialing.
- Describe the basic functionality of commonly- used user interfaces.
- Distinguish between types of dialing plans.
- Given programming output, verify that the coordinated dialing plan is properly provisioned. 3. Administration and Maintenance
- Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
- Configure the Call Server Database to support ESA.
- Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.
- Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
- Identify the prompts and responses required to provision Automatic On- Net to Off- Net Overflow.
- Identify the components that comprise an ESN network.
- Given a description of a networking issue, determine what action should be taken to resolve the issue.
- Given a customer's dialing plan and routes, determine the parameters that will satisfy the route.
- Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
- Given a BARS database output, determine the correctness of the programming to process a call.
- Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
- Identify, isolate, and correct IP Peer Networking issues. 2. Networking
- Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
- Describe the Subscriber Manager Database synchronization mechanisms.
- Configure IP telephone in Zone Based Dialing.
- Configure the Call Server Database to support the Zone Based Dialing.
- Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
- Identify the required network signaling types in a network configuration.
- Identify the key components of the IP Peer network.
- Enable and configure H.323 and SIP Gateway properties on the Call Server.
- Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211
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Avaya 3316X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 15% | - Common installation and configuration issues - Log analysis and resolution - Recording and playback problems |
| Topic 2: Installation and Deployment | 25% | - Server and software prerequisites - Installation procedures - Licensing and activation |
| Topic 3: Maintenance and Operations | 15% | - System updates and upgrades - Backup and restore procedures - Performance monitoring and reporting |
| Topic 4: Configuration and Administration | 25% | - Quality monitoring settings - User and role management - Database and storage configuration - Recording policies and rules |
| Topic 5: System Architecture and Overview | 20% | - Avaya Contact Recording components - Avaya Quality Monitoring architecture - Integration with Avaya Contact Center solutions |



