Latest CIS-HR Practice Test Questions Verified Answers As Experienced in the Actual Test!
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ServiceNow is a cloud-based platform that provides a range of IT services to organizations of all sizes. The platform offers a wide range of tools and applications that can help organizations streamline their operations and improve their productivity. One of the key areas of focus for ServiceNow is human resources (HR). The platform offers a range of HR tools and applications that can help organizations manage their HR functions more efficiently.
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NEW QUESTION # 12
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by an HR Admin.
- B. The Admin will always have access to all HR tables and data.
- C. The roles were manually granted by a ServiceNow security user.
- D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
Answer: D
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION # 13
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Generate HR Profiles
- B. Create new Case
- C. Bulk Cases
- D. Create Human Resources Profile
Answer: A
NEW QUESTION # 14
Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?
- A. Skills Routing
- B. Manage HR Skills
- C. Skills Management
- D. Skills Definition
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_AssignHRSkillsToUsers.html
NEW QUESTION # 15
What settings define and track cross-scope access to applications?
- A. Business Rules
- B. Access Controls
- C. Access Restrictions
- D. Restricted Caller Access
Answer: D
NEW QUESTION # 16
What do Client Roles define?
- A. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
- B. Groups for the customer's clients.
- C. Access for new hires, employees, alumni, contingent, and contract workers.
- D. Roles that come into force if user uses a browser client.
Answer: C
NEW QUESTION # 17
When does the platform assign a Client Role to a user?
- A. When an HR Profile is created or modified for the employee
- B. Client Roles must be manually added to each employee record
- C. Client Roles are automatically added with Group membership
- D. When a User record is created for the employee
Answer: A
NEW QUESTION # 18
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Manager [sn_hr_core.manager]
- B. HR Basic [sn_hr_core.basic]
- C. HR Admin [sn_hr_core.admin]
- D. LE Admin [sn_hr_le.admin]
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 19
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require other tasks to be completed first.
- B. They require a plugin to be activated first.
- C. They are deprecated tasks that should not be completed.
- D. They require an elevated role to access.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 20
The ServiceNow SIM methodology is based around what generic methodologies?
- A. Scrum and XP
- B. Agile and Waterfall
- C. Waterfall and Rapid Application Development (RAD)
- D. Prince
Answer: A
NEW QUESTION # 21
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- C. You must change Scope for the script includes to work.
- D. You must create a custom ACL to allow the script includes to work.
Answer: B
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 22
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
- A. Group
- B. Global
- C. Personal
- D. All
Answer: D
NEW QUESTION # 23
When does the HR Template populate information on the HR Case form?
- A. When the Assignment group is selected.
- B. When the Opened for person is selected
- C. When the HR service is selected on the HR Case Creation form.
- D. When the HR Case Type is selected.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 24
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
- A. The HR Profile includes group membership information.
- B. The HR Profile stores login credential information.
- C. The HR Profile is intended to store confidential employee data that is pertinent for HR.
- D. The HR Profile includes employee organizational information like Colleagues.
- E. The HR Profile stores the employee's assigned delegates.
- F. The HR Profile may include employee marital status.
Answer: C,E,F
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html
NEW QUESTION # 25
If the Match All field is checked on a User Criteria record, the user:
- A. Must satisfy at least one of the criteria to meet the conditions.
- B. Must satisfy a majority percentage of the criteria to meet the conditions.
- C. Must satisfy at least of the criteria to meet the conditions.
- D. Must satisfy all of the selected criteria to meet the conditions.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog- management/task/t_CreateAUserCriteriaRecord.html
NEW QUESTION # 26
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A. the activity will be skipped
- B. the activity must be manually closed by the Subject person
- C. the activity must be manually closed by the HR professional
- D. the Lifecycle Event will be canceled
Answer: B
NEW QUESTION # 27
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
- A. Client roles automatically limit what is visible to employees
- B. Using User Criteria
- C. Using HR Criteria
- D. All employees will see the same information
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ task/CreateModHRContType.html
NEW QUESTION # 28
In which Application Scope is the Lifecycle Events table contained?
- A. Human Resources: Service Portal
- B. Human Resources: Lifecycle Events
- C. Human Resources: Core
- D. Human Resources: Integrations
Answer: B
NEW QUESTION # 29
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetUsers
- B. processAndGelList
- C. processAndGetCandidates
- D. processAndGetArray
Answer: C
NEW QUESTION # 30
The HR Profile table is used to track information for what Employment types? (Choose three.)
- A. Contractor
- B. Potential Employee
- C. Spouse
- D. Full Time Employee
- E. Temporary Employee
- F. Other
Answer: A,D,E
Explanation:
Explanation/Reference:
NEW QUESTION # 31
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Fulfiller Instructions
- B. Record Producer
- C. Checklist
- D. Lifecycle Event type
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html
NEW QUESTION # 32
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
- A. contribute, but not read articles
- B. read and contribute articles
- C. read articles, but not contribute
- D. can neither read nor contribute articles
Answer: D
NEW QUESTION # 33
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A. Escalation Rules
- B. Client Rules
- C. ACLs
- D. Matching Rules
Answer: D
NEW QUESTION # 34
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Achieving the ServiceNow CIS-HR certification can be an important milestone for HR professionals who work with the ServiceNow platform. Certified Implementation Specialist-Human Resources certification can help individuals demonstrate their expertise and commitment to the field of HR. It can also help individuals advance their careers and increase their earning potential. Additionally, organizations that employ ServiceNow HR specialists may prefer to hire individuals who have obtained the CIS-HR certification, as it demonstrates a level of proficiency with the platform.
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