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Apple Macintosh Service Sample Questions:

1. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The Combo drive is not capable of burning DVD's.
B) The MacBook requires a firmware update.
C) The MacBook requires more RAM.
D) The MacBook optical drive is malfunctioning.

2. You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty video card
B) Faulty LCD panel
C) Faulty logic board
D) Faulty power supply

3. To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.

A) Apple Service Diagnostic
B) Fan Control Installer
C) Apple Hardware Test
D) Mac OS X Installer

4. Examine the exhibit. What is the name of this special Apple tool?

A) Xserve Processor Alignment Wrench
B) Mac Pro Wrench
C) MacBook Spring Adjustment Tool
D) iMac Gap Measurement Tool

5. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) User's manual
B) Discussions
C) Service News
D) Downloads

Solutions: