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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
Answering Your EXIN ITIL V3 Foundation (ITIL Deutsch Version) Questions
EXIN ITIL V3 Foundation (ITIL Deutsch Version) is an official PeopleCert certification exam, identified by exam code ITIL Deutsch. Passing earns you the Exin Certification certification, classified at the Foundation level. It also connects with ITIL 4 Managing Professional, ITIL 4 Strategic Leader, so it can serve as a stepping stone in a wider certification plan. In hiring, certificates work as a quick, quantitative standard, and this one tells employers your skills passed the vendor's own measurement.
EXIN ITIL V3 Foundation (ITIL Deutsch Version) candidates answer 40 questions within 60 (75 for non-native speakers). Efficiency under the clock is a trainable skill, not a talent: decide your per-question budget in advance, flag anything that threatens it, and keep moving. Running timed simulations in the GuideTorrent test engine until you finish with time to spare is the most reliable way to make exam day feel controlled rather than rushed.
The EXIN ITIL V3 Foundation (ITIL Deutsch Version) exam requires 65% (26/40) to pass, and official registration costs $599 USD. Since retakes bill the full $599 USD again, the economic argument for thorough preparation writes itself. Let the GuideTorrent practice tests be your measuring stick: when your scores hold above the passing line across several consecutive sessions, the exam stops being a financial risk.
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Your purchase is backed by a 100% money-back guarantee with transparent conditions. Take the EXIN ITIL V3 Foundation (ITIL Deutsch Version) exam within 60 days of purchase; if you fail, you qualify for a full refund, provided the exam matches your product. Attempts within 3 days of purchase do not qualify, and neither do downloaded-but-unused products, free materials, or expired orders; the candidate name must match the payer name. File with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead choose an exchange: two other exam products of equal value, free, while your original purchase keeps its update service.
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The EXIN ITIL V3 Foundation (ITIL Deutsch Version) syllabus is organized into 7 domains, with the largest being Understand the four dimensions of service management, Understand how the ITIL practices contribute to the service value chain, and Understand the activities of the service value chain, and how they interconnect. The complete breakdown appears in the topics section above; a clear classification of what the exam tests is the first step toward efficient preparation.
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
- A. Service-Level-Management
- B. Serviceanforderungsverwaltung
- C. Bereitstellungsverwaltung
- D. Vorfallmanagement
Correct Answer: B 🗳️
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Welche Aussage zur Ausgabe ist richtig?
- A. Sie bestehen aus mehreren Ergebnissen.
- B. Sie erfassen die Kundennachfrage nach Dienstleistungen
- C. Sie beschreiben die Leistung des Dienstes.
- D. Sie tragen zur Erreichung von Ergebnissen bei
Correct Answer: D 🗳️
Was ist im Rahmen der Dimension „Partner und Lieferanten“ zu berücksichtigen?
- A. Die Aktivitäten, Arbeitsabläufe, Kontrollen und Verfahren, die zum Erreichen der vereinbarten Ziele erforderlich sind
- B. Die im Rahmen der Leistungserbringung und -nutzung erstellten, verwalteten und verwendeten Informationen
- C. Der Grad der Integration und Formalität in den Beziehungen zwischen Organisationen
- D. Die erforderlichen Fähigkeiten und Kompetenzen von Teams und einzelnen Mitgliedern der Organisation
Correct Answer: C 🗳️
Was passiert, wenn eine Problemumgehung zur dauerhaften Lösung eines Problems wird, das nicht kosteneffizient gelöst werden kann?
- A. Das Problemmanagement stellt den Dienst so schnell wie möglich wieder her
- B. Das Problem verbleibt im Status „Known Error“
- C. Eine Änderungsanforderung wird an die Änderungskontrolle übermittelt
- D. Der Problemdatensatz wird gelöscht
Correct Answer: B 🗳️
Welche Wertschöpfungskettenaktivität befasst sich mit der Verfügbarkeit von Servicekomponenten?
- A. Design und Übergang
- B. Liefern und unterstützen
- C. Erhalten/Erstellen
- D. Plan
Correct Answer: C 🗳️
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