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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 44%
B) 34%
C) 24%
D) 14%

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) PC Tracking and Recovery
C) Asset Tagging
D) Offsite Repairs

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Care Pack Services
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Deployment Services

4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Post Warranty Care Pack
B) HP Contractual Services
C) HP Defective Media Retention
D) HP Refresh Services
E) HP Maintenance Kit replacement

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on event type, depending on the hardware issue.
B) Duration of services is based on warranty duration and extensions.
C) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

Solutions: