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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) A training module for GPE AI models
C) A list of queue transfers within IVR
D) The path a visitor takes across touchpoints and channels

2. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) False
B) True

3. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Predictive model source code
B) Visualization in historical dashboards
C) Manual routing overrides
D) Export to Excel or CSV

4. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Predicted agent sentiment
B) Number of active agents
C) Average handle time (AHT)
D) Outcome uplift percentage

5. Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

A) False
B) True

Solutions: