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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Determination | 20% | - Error log analysis and diagnostics - Connectivity and configuration issues - Support tools and data collection - Performance bottleneck analysis |
| Topic 2: Midrange Storage Product Overview | 22% | - IBM XIV Storage System - IBM SAN Volume Controller (SVC) - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) |
| Topic 3: Management and Monitoring | 18% | - Alerting and event management - Firmware updates and software maintenance - Performance monitoring and capacity planning - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Topic 4: Architecture and Concepts | 20% | - Copy services: FlashCopy, Metro Mirror, Global Mirror - Virtualization, thin provisioning, Easy Tier - Storage networking: SAN, NAS, iSCSI, Fibre Channel - RAID levels, storage pools, dynamic disk pools |
| Topic 5: Installation and Configuration | 20% | - Hardware installation and cabling - Initial setup and configuration - License activation and feature enablement - Host connectivity and multi-pathing |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. A customer notices that at the end of the month the storage system performance slows down due to a payroll program constantly accessing employee records.
Which licensed feature of the IBM Storwize V7000 helps alleviate this performance issue assuming all hardware requirements are met?
A) FlashCopy
B) IBM Spectrum Accelerate
C) Easy Tier
D) Metro Mirror
2. A customer has conducted an analysis of its Vmware environment to determine the capacity savings available by converting from thick to thin provisioning. The results of the analysis are in the exhibit provided.
What is the minimum capacity needed for the solution assuming compression is NOT part of the proposed solution?
A) 17774 GB
B) 27060 GB
C) 33796 GB
D) 51540 GB
3. A customer has a non-mission critical application that requires the highest performance and per-drive capacity utilization.
Which RAID configuration should be utilized?
A) RAID 6
B) RAID 5
C) RAID 0
D) RAID 10
4. Which feature of the IBM Storwize familyis recommend when additional space for disk drives is unavailable?
A) Deduplication
B) Virtualization
C) Storage tiering
D) Real-time Compression
5. A customer stores security camera footage and currently has maximized the IBM Storwize V7000 Gen2 clustered system with 960 disk drives.
A customer is currently growing at 10% a year and needs more storage capacity. The customer would also like to keep the same feature and functions.
What should the technicalspecialistrecommendto improve the performance and add capacity to the current environment?
A) Add virtualized external storage
B) Upgrade to an IBM Storwize V7000 Unified and additional storage
C) Add compression license and cards
D) Add IBM SAN Volume Controller with IBM Spectrum Virtualize software and additional storage
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |



