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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) |
| Competency 4: Supply Chain Management | - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy - Inventory management |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Material Requirements Planning (MRP) |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
B) SCAM (Supply Chain Accreditation Model)
C) SCM (Supply Chain Metrics)
D) SCOR (Supply Chain Operations Reference)
2. What is meant by "duration of the change"?
A) The fiscal impact of the change on the strategic plan
B) The percentage of normal operating capacity
C) The length of time one expects to need the different level of capacity
D) The size of the change needed
3. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Performance time
B) Standard time
C) Normal time
D) Observed time
4. What is a bottleneck in a flowchart?
A) Multiple storage areas
B) The longest task in the process
C) The point where production is evened out
D) Two stages operating independently
5. What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
A) It requires extensive, often complex, training.
B) It must always be customized and too much customization may slow down projects.
C) It takes a long time to implement and to see any benefits.
D) The cost savings and/or payback is impossible to measure in terms of bottom line.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C |
