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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Locked stock
B) Consignment stock
C) Special stock
D) Plant stock

2. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service engineer
B) Responsible employee
C) Service technician team
D) Territory Manager
E) Customer

3. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Apply SDK solution
B) Create Business Roles
C) Upload data using the Mass Data Maintenance Tool
D) Request new tenants

4. When you create items in an installed base, which of the following item categories are supported?

A) Warranty products
B) Text
C) Product
D) Installation point
E) Registered product

5. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Administrator Work Center
B) In Scoping
C) In the Service Control Center
D) In Fine-tuning

Solutions: