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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices
The following will be discussed in IBM C1000-026 exam dumps:
- Include the Technical Support as specified in the applicable
- Assigning severity
- Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
- For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
- All communication with your End User
- Identify known errors and provide resolution to End User
- For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
- Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
- Having committed responses times
- Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
- Tracking customer incidents / cases
- As feasible providing solutions, workarounds or fixes for errors / problems
- Resolve / answer how-to, education and technical questions and provide best practices consultation
- Providing regular status updates,
- Managing End User satisfaction issues
- Providing regular status updates
- Logging all calls
- Have and maintain a system
- Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
- Obtaining additional information for debugging
- confirming next steps in problem investigations
- Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
- Performing technical analysis on error / problem submitted to IBM Level 2 Support
- Setting realistic expectations
- Managing cases from the first call through to resolution
- Implement solution, workaround or fix, as provided by IBM.
Understanding technical and functional aspects of OpenShift Container Platform Architecture
The following will be discussed in IBM C1000-026 exam dumps:
- Explain which parts give information to outside the group from a unit
- Describe the hosts required foran OpenShift Container Platform to help an insignificant ICP4D base climate
- Describe the different stockpiling arrangements accessible for OpenShift
- Explain how units are utilized to build execution
- Explain the reason for the replication regulator
- Describe the config documents utilized for networkDNS
- Explain the substance of the Ansible stock document
- Describe the motivation behind the Load Balancer
- Explain why numerous expert hosts may be required
- Describe the means of case creation
- Explain how compartments are utilized inside cases
- Describe how the Load Balancer have is utilized in a various expert (HA) geography
- Explain the elements of a course
- Explain how an assistance is utilized for outer and inner correspondence
- Explain the security model of an OpenShift Project containing different namespaces
- Discuss the motivation behind the etcd have
- Explain the effect of driving a picture into the OpenShift Container Registry
- Describe the parts of a case
- Describe whenit would be important to add more laborer hubs to the group
- List different administrations that a holder can give
Reference: https://www.ibm.com/training/certification/C0003602
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IBM C1000-026 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring | 25% | - Monitor offenses and detect anomalies - Monitor system notifications and performance - Verify processes and services |
| Implementing | 8% | - Plan and design QRadar deployment - Add Managed Hosts - Implement and install QRadar |
| Configuring and Administering Tasks | 42% | - Manage license allocation and retention policies - Manage users, roles and security profiles - Create and manage searches, dashboards and reports - Deploy and manage applications and content packages - Configure event flow sources and custom properties |
| Migrating and Upgrading | 12% | - Plan QRadar upgrade and migration - Perform migration tasks - Perform updates, patches and upgrades |
| Troubleshooting | 13% | - Use embedded troubleshooting tools and scripts - Interpret error messages and logs |



