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Avaya Aura® Contact Center Multimedia Implementation - 6211 dump torrent

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6211 Guide Torrent
  • Exam Code: 6211
  • Exam Name: Avaya Aura® Contact Center Multimedia Implementation Exam

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Avaya 6211 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Initial Configuration20%- Database setup and maintenance
- Multimedia Administration Web interface settings
- Enable multimedia in Contact Center Manager Administration
Topic 2: Multimedia Channel Configuration25%- Email routing rules and components
- Web chat and web communication routing
- Communication tools configuration
- Agent Desktop multimedia settings
Topic 3: Architecture and Components20%- Proactive Outreach Manager integration
- Aura Contact Center Multimedia solution architecture
- Communication Control Toolkit components
Topic 4: Scripting and Routing Logic20%- Sample multimedia applications
- Commands and intrinsics for contact routing
- Multimedia scripting applications
Topic 5: Reporting, Maintenance and Troubleshooting15%- Routine database and system maintenance
- Real-time and historical multimedia reporting
- Common configuration issues and resolution

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