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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
A) Multiprotocol TX Module (MTM)
B) Multiprotocol Ethernet (ME)
C) Multiprotocol Label Switching (MPLS) SD-WAN
D) Multiprotocol Transmitter Module (MTM)
2. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
A) Avaya Workspaces® for Elite
B) Avaya Oceana®
C) Avaya Breeze®
D) Avaya Control Manager
3. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
A) Quality Monitoring
B) Enterprise Analytics
C) Workforce Management
D) Customer Feedback
E) Expert Agent Selection
4. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
A) XML Service
B) XML Client
C) XML Server
D) XML Application
5. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
A) Presence Snap-in D)
B) Context Store Snap-In
C) Enhanced Call Control Snap-in
D) Engagement Designer Snap-In
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,C,D | Question # 4 Answer: C | Question # 5 Answer: D |



