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Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mac Fundamentals | - Mac hardware and troubleshooting - User accounts and permissions - macOS basics and system configuration |
| Topic 2: Privacy, Security, and Sharing | - Sharing and collaboration features - Privacy settings and user data protection - Apple security technologies |
| Topic 3: Apple Account and iCloud | - iCloud services and data synchronization - Apple Account management |
| Topic 4: Device Management and Networking | - Supporting Apple devices in organizations - Mobile Device Management (MDM) - Network configuration and troubleshooting |
| Topic 5: Backing Up and Restoring | - Backup methods including iCloud and Time Machine - Restoring Apple devices and user data |
| Topic 6: Recovery and System Diagnostics | - Startup and recovery options - System troubleshooting and diagnostics tools |
| Topic 7: iPhone and iPad Fundamentals | - Device setup and configuration - iOS and iPadOS features and management - Apple device hardware and accessories |
Apple Device Support Sample Questions:
1. You connect your Mac to Wi-Fi at a coffee shop. Before you can access the internet, you must accept terms and conditions through a web portal. Which of these Wi-Fi network types commonly uses web portals for access?
A) Public
B) Private
C) Captive
D) Guest
2. You want to protect your Mac from unwanted contacts from other computers. Which action should you take to protect your Mac while it's connected to the internet?
A) Go to System Settings > Network > Firewall, then turn on Firewall.
B) Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.
C) Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.
D) Go to Safari Settings > Privacy, then enable Hide IP address from trackers.
3. Which of these statements is a requirement to transfer data between devices using QuickStart?
A) Both devices must be signed in to the same unmanaged Apple Account.
B) Both devices must have Wi-Fi and Bluetooth turned on.
C) Both devices must have Face ID set up.
D) Both devices must be signed in to the same Managed Apple Account.
4. Where are sysdiagnose log files located on iPhone?
A) Settings > Privacy > Analytics & Improvements > Share With App Developers
B) Settings > Privacy & Security > Analytics & Improvements > Analytics Data
C) Settings > Privacy > Tracking
5. Where can you change the undo send delay setting on your iPad?
A) Settings > Mail > Undo Send Delay
B) Open your mail app then open settings and select Undo Send Delay.
C) General > Mail > Undo Send Delay
D) Settings > Mail > Accounts > Undo Send Delay
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
