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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Design and configure sales data model - Set up core sales entities and relationships - Integrate Microsoft Power Platform components - Configure security and access for AI features |
| Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Configure reporting and visualization - Implement collaboration features - Monitor and optimize AI performance |
| Qualify and prioritize leads by using AI | 15-20% | - Automate lead routing and prioritization - Fine-tune predictive lead scoring models - Configure lead qualification processes - Implement Sales Qualification Agent |
| Optimize AI-driven sales workflows and insights | 20-25% | - Set up conversational intelligence - Configure Copilot for Sales - Implement predictive scoring and relationship intelligence - Configure Sales accelerator and work distribution |
| Develop deals by using intelligent opportunity research | 25-30% | - Use AI for opportunity research and insights - Deploy and configure Sales Close Agent - Configure forecasting and goal management - Optimize opportunity management workflows |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
1. Drag and Drop Question
A company uses AI agents to support opportunity management.
Sales managers require sellers to collaborate with the Dynamics 365 Sales AI agent for the following scenarios:
- Assessing opportunity risk.
- Recommending opportunity products to clients automatically.
- Prioritizing opportunities that are gaining traction.
You need to determine the AI agent that should be used for each scenario.
Which agent should you use for each? To answer, move the appropriate agents to the correct scenarios. You may use each agent once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
2. An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?
A) Copilot displays all CRM records.
B) Copilot exports all customer data.
C) Copilot ignores security roles.
D) Copilot respects Dynamics 365 security permissions.
3. A representative asks Copilot why an opportunity is considered high priority. What information should Copilot most likely reference?
A) CRM data and opportunity context
B) Azure billing records
C) SharePoint storage quotas
D) Windows Event Logs
4. Drag and Drop Question
You configure the product catalog for a company that sells coffee machines and accessories.
The company requires that new products be structured and made available to the sales team.
The company also needs to group multiple products under a single parent item. Sellers need to be able to sell coffee machines, filters, and grinders together.
You need to determine the correct action for each catalog requirement.
Which configuration or action should be applied? To answer, move the appropriate configurations or actions to the correct requirements. You may use each configuration or action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
5. You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?
A) Configure table auditing.
B) Enable AI insight cards in the Power Platform environment.
C) Configure predictive scoring.
D) Configure the opportunity pipeline view settings.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |



