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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question 1

Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

A. Promise Lisa that future training and awareness sessions will be easily understandable
B. Extend the duration of the training and awareness session in order to be able to achieve better results
C. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company

Question 2

An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A. Attribute
B. Performance indicator
C. Measurement objective

Question 3

Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?

A. The information security manager
B. The internal auditor
C. An Independent auditor should be contracted to perform this evaluation

Question 4

Based on scenario 2. which principle of information security was NOT compromised by the attack?

A. Availability
B. Confidentiality
C. integrity

Question 5

An organization uses Platform as a Services (PaaS) to host its cloud-based services As such, the cloud provider manages most off the services to the organization. However, the organization still manages____________________

A. Servers and storage
B. Operating system and visualization
C. Application and data

Solutions: