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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Relationship and agreement processes - Supply and demand processes - Service portfolio processes - Resolution and fulfilment processes - Service design, build and transition processes - Service assurance processes |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
| Topic 3: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
- A. 情報セキュリティ管理
- B. インシデント管理
- C. キャパシティ管理
- D. リリース管理
Correct Answer: A 🗳️
内部監査の目的は何ですか?
- A. 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
- B. 従業員のパフォーマンスを監視するため
- C. 品質に関する要求事項の遵守を全従業員に指導する。
- D. 自らの品質能力の確保と向上を図る
Correct Answer: D 🗳️
インシデント管理手順では何を定義する必要がありますか?
- A. 緊急変更の実施
- B. 構成管理データベース (CMDB) の不備の記録
- C. 事件の拡大
- D. 問題の記録
Correct Answer: C 🗳️
情報セキュリティ管理に関して正しいのはどれですか?
- A. 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
- B. セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
- C. セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
- D. 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
Correct Answer: A 🗳️
問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?
- A. 容量データベースに入力を提供します。
- B. インシデントの反復発生を防止するため
- C. 経営陣に報告できるようにするため
- D. サービスの正しいユーザーに請求できるようにするため
Correct Answer: B 🗳️



