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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Single server, IBM SmartCloud Control Desk - Entry
D) Multi-server, IBM SmartCloud Control Desk

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Write custom Java classes for each process
B) Create integrations between the various products
C) Use the comprehensive workflow engine
D) Implement runbook automation

3. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
B) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
C) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.

4. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) The required number of all licenses is doubled because the development environment does not require separate licenses.
B) Only TADDM licenses are tripled.
C) The required licenses number does not change.
D) The required number of all licenses is tripled.

5. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Migration Manager
B) Custom Server Templates for TADDM
C) IBM Tivoli Integration Composer
D) Custom Server Extensions for TADDM

Solutions: