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Apple Desktop Service Certification Sample Questions:

1. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) NetBIOS
B) IPX
C) AppleTalk
D) TCP/IP

2. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the application in the list displayed in the Rosetta pane of System Preferences.
B) selecting the "Open using Rosetta" checkbox in the application's Info window.
C) first installing Rosetta from the Mac OS X Installation disc.
D) dragging the application's icon on top of the Rosetta icon in the Dock.

3. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Run Apple Service Diagnostic.
B) Replace the fans inside the Power Mac G5.
C) Replace the Power Mac G5 logic board again.
D) Replace the processor(s).

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) Ethernet cable
B) Mac mini
C) Coaxial cable
D) TCP/IP

5. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) User's manual
C) Discussions
D) Downloads

Solutions: