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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Which three statements are true about navigation sets?
A) Using navigation sets, you can configure which quick search reports can be seen.
B) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
D) Using navigation sets, you can define what new objects can be created by using the File menu.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) The same navigation set can be set for different interfaces.
2. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A) Write a business rule to reopen the case.
B) Create a transactional survey.
C) Assign scores to the survey questions and set the status field based on the responses.
D) Schedule the survey on a daily basis.
E) Create a report for the survey scores.
F) Create a polling survey.
3. Which two statements are true about safe mode in relation to add-ins?
A) It is a profile setting that must be enabled for a profile.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It allows an agent desktop to log in to the application without any add-ins.
D) It is a setting that must be enabled at the interface level.
E) It allows an agent desktop to log in to the application with local add-in files.
4. What are three required sections for Custom Process Models?
A) Header
B) Footer
C) Code containing integration with external systems
D) Test script
E) Code containing custom business logic
F) Test harness
5. Which is a sample object query?
A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Solutions:
| Question # 1 Answer: A,E,F | Question # 2 Answer: A,B,C | Question # 3 Answer: B,E | Question # 4 Answer: A,E,F | Question # 5 Answer: B |



