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Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A) EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
B) EKM is an add-on product that needs to be purchased and then configured with support from Slack.
C) EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.

2. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #security
B) #hello
C) #help
D) #search-first

3. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
B) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
C) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D) In Org Settings, set up a policy and select create a user group for all owners.

4. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A) Communications lead
B) Executive sponsor
C) Product owner
D) Slack admin

5. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be unequal access to apps based on teams and departments.
B) Users may need training on other apps to make their work more productive.
C) There may be apps that impede the adoption of Slack.
D) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

Solutions: