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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions |
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
| Practical Application of Sales Cloud Expertise | 33% | - Leverage Campaigns and integration tools - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close |
| Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks.
Which guideline should a consultant consider when cloning an order with products?
A) A cloned order must be associated with the same contract as the original order.
B) A cloned order must have a later end date from the associated contract.
C) A cloned order's start date must fall between the associated contract's start and end dates.
2. Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?
A) Create at least one Account record type.
B) Set default sharing of Account to Public Read/Write.
C) Disable access to Experience Cloud sites during the cutover.
3. The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?
A) Change the criteria for the standard Lead Matching Rule.
B) Confirm the custom Lead Matching Rule is activated.
C) Confirm the standard Lead Matching Rule is deactivated.
4. Cloud Kicks (CK) recently finished a redeployment of its Lightning pages. CK users report that Lightning pages are loading slowly. CK management wants to consider the impact this has on adoption.
What should the consultant recommend that CK use to evaluate Lightning pages?
A) Real-Time Event Monitoring
B) Data Integration Metric
C) Performance Analysis for App Builder
5. Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information.
Which functionality should the consultant apply to ensure that the main fields are populated?
A) Required fields
B) Path with key fields
C) Screen flows
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |



