What is the duration of the MB2-718 Exam
- Passing Score: 700/1000
- Number of Questions: 45-60
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Schedule Exam | Pearson VUE |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Exam Code | MB2-718 |
| Number of Questions | 40-60 |
| Exam Price | $165 (USD) |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Duration | 120 mins |
| Passing Score | 700 / 1000 |
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How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Create and manage cases
|
| Topic 2: Manage Dynamics 365 Field Service Integration | 20% | - Resource management and scheduling - Field service and customer service integration - Products, price lists, and territories |
| Topic 3: Configure Unified Service Desk | 20% | - Session management and integration - Hosted controls and configuration - Toolbars, navigation rules, and events |
| Topic 4: Implement Service Management Analysis and Voice of the Customer | 25% | - Voice of the Customer surveys
|
