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Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:
- ITIL Service Design by AXELOS
This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.
- ITIL Service Strategy by AXELOS
This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.
- Service Offerings & Agreements ITIL Handbook by itSMF UK
This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.
- Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths
The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.
The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
Exam Details
ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.
How to study the ITILSC-SOA Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. GuideTorrent expert team recommends you to prepare some notes on these topics along with it don't forget to practice ITILSC-SOA Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Topic 2: Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Topic 3: Demand Management | 10% | - Influencing and managing demand - Patterns of business activity - Link to capacity and service portfolio |
| Topic 4: Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Topic 5: Supplier Management | 10% | - Evaluation, selection and performance monitoring - Supplier categories and contracts - Contract management and renewal |
| Topic 6: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Topic 7: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Topic 8: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
