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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) It provides reporting such as how many times a call was put on hold.
B) No additional licensing is needed to allow any user call recording via a button.
C) Each Avaya Contact Center Select voice agent license includes a recording license.
D) It offers live monitoring of voice and screens.

2. Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

A) Voicemail Pro
B) Avaya Session Border Controller for Enterprise
C) Avaya one-X Mobile
D) 1600 series telephone sets

3. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Communication Control Toolkit
B) Outbound Campaign Management Tool
C) Proactive Outreach Manager
D) Orchestration Designer

4. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Button programming
B) Correct their personal entry in the system directory.
C) Create personal short codes.
D) Modify their personal directory.

5. A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?

A) DECT supports longer distances than Wi-Fi.
B) DECT Is voice only and the chance of hacking Is minimal,
C) WiFi provides voice and data access for users.
D) WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.

Solutions: